Frequently Asked Questions

Everything you need to know about your Secret Garden experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our boutique fits can vary by collection.

Are your materials ethically sourced?

Yes, Secret Garden is committed to sustainability. We prioritize organic cotton, recycled polyester, and work exclusively with manufacturers who follow fair labor practices.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.