Returns & Exchanges
We want you to feel as beautiful as our blooms, so if your Secret Garden Official purchase isn't a perfect fit, we offer a 30-day return policy for all unworn items with original tags. Our streamlined process ensures your exchange or refund is handled with the same care we put into our floral-inspired designs.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all garment tags and security seals remain intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing